FAQ`s
Frequently Asked Questions (FAQ)
Welcome to the Viral Carts Help Center! Below you'll find answers to our most common questions. If you still need assistance, feel free to contact us at support@viralcarts.in.
🛍️ Orders
1. How do I place an order?
Browse our website, add your favorite items to the cart, and proceed to checkout. Enter your shipping details and choose your payment method to place the order.
2. Can I cancel my order?
Yes, orders can be cancelled within 12 hours of placing them. After that, cancellations are not possible as the order is already being processed or shipped.
3. Can I modify my order after placing it?
Unfortunately, modifications to orders (items, sizes, or address changes) are not guaranteed. Please email us immediately at support@viralcarts.in for assistance.
🚚 Shipping & Delivery
4. How long does delivery take?
Delivery usually takes 4–8 business days, depending on your location. Remote areas may take slightly longer.
5. Do you ship across India?
Yes, we ship to most cities and towns across India.
6. Is shipping free?
Shipping is free on all prepaid orders above ₹499. A shipping fee of ₹49 may apply to smaller orders.
7. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use it to track your package in real-time.
💳 Payments
8. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD) where available.
9. Is Cash on Delivery available?
Yes, COD is available on selected products. An extra fee of ₹50 may apply.
10. Is it safe to shop on Viral Carts?
Absolutely. We use secure payment gateways and follow industry standards to keep your data protected.
🔁 Returns & Refunds
11. What is your return policy?
Returns are accepted within 7 days of delivery for eligible items. Products must be unused and in original condition.
12. How do I request a return or refund?
Email us at support@viralcarts.in with your Order ID, reason for return, and product images (if applicable). We'll guide you through the next steps.
13. When will I receive my refund?
Once your return is approved and received, refunds are processed within 5–7 business days to your original payment method.
📦 Product & Availability
14. The product I want is out of stock. What do I do?
Popular items may go out of stock quickly! You can follow us on social media or subscribe to our newsletter for restock updates.
15. Are the product images accurate?
Yes! However, colors may vary slightly due to screen settings or lighting.
🧾 Invoice & Support
16. Will I get an invoice for my order?
Yes, a digital invoice will be sent to your email after your order is confirmed.
17. How can I contact customer support?
You can email us at support@viralcarts.in anytime. Our team responds within 24–48 business hours.
Still have questions? We’re happy to help.
📧 Email us: support@viralcarts.in
🕒 Support Hours: Mon–Sat, 10:00 AM – 6:00 PM IST